Community Welfare Services at Muirhevnamor and Adelphi Court to transfer to Intreo Centre from Monday

The Community Welfare Services at Muirhevnamor and Adelphi Court will relocate to the Intreo Centre on St Alphonsus Road in Dundalk from this coming Monday August 19th.

In a statement issued today the Department of Employment Affairs and Social Protection said the changes were being made with the aim of “improving and enhancing the delivery of the Community Welfare Services in Dundalk.”

They said: “This will facilitate the provision of an expanded, more accessible, efficient and fully integrated service in one location to customers. The main benefit to customers will be expanded opening hours, as follows:

  • Monday to Wednesday 9.15am to 5pm
  • Thursday 10.30am to 5pm
  • Friday 9.15am too 4.30pm

The statement added: “The co-location of the Community Welfare Services team will ensure that an official is available to deal with all types of customer queries and emergency situations. The move will also allow customers to access the full range of the Department’s services under one roof and remove any inconvenience in having to travel between locations.

“Customers will be able to visit the office in person during normal working hours or they will be able to make an appointment by telephone at 042-6823558. This will reduce current waiting times for customers. Those with queries can quickly and easily receive an answer over the phone, so the expanded telephone service may save them the inconvenience of visiting the office. If a customer has mobility issues or would otherwise have a difficulty in visiting the office, we are happy to make arrangements for a member of the team to visit the customer at home.

“Current payment arrangements will not be affected. The final clinics in Muirhevnamor and Adelphi Court will take place on Thursday, 15 August 2019 and the new service will be available from the Intreo Centre on St Alphonsus Road from Monday, 19 August, 2019.

“To ensure a smooth transition, the Department has communicated with all affected customers regarding the improved service.”